We are seeking a qualified IT Administrator to join its team in Round Rock, TX. The ideal candidate will provide first level support to Valex employees and end users. IT administrator must be a skilled communicator with the ability to gather customer information, break down low complexity problems, identify solutions to quickly resolve reported issues, and effectively and efficiently communicate resolution to impacted employees. IT administrator is expected to ensure all reported problems are recorded in Valex IT service management systems and ensure compliance to Service Level Agreements based on the severity of reported issues, and escalate within Valex corporate IT departments, as necessary.
The IT Administrator is responsible for Support Desk and tasks, through coordination of installation, configuration, troubleshooting, and maintaining various types of software and hardware in support of our offices and factory. The IT administrator must be able to quickly evaluate business problems and work towards solutions and communicate tasks/projects effectively with Valex corporate IT departments. The FSA must be articulate, be process driven, and have a strong desire to deliver outstanding customer service.
Responsibilities:
Maintain system access and security according to policy and procedures.
Troubleshoot system related problems.
Manage and maintain operation of the computer systems. Update as required to minimize cost and obtain maximum utility.
Evaluate business systems for suitability for business operations. Consult users to determine software use requirement, and research hardware applicability. Document systems and create work instructions.
Determine business needs thru hardware/software determination. Diagnose, analyze, solve computer hardware and software issues. Negotiate contracts with outside consultants.
Assist in test and development of business systems and applications.
Qualifications:
BS in computer Science or equivalent, or 5 years in IT related field.
Minimum 2 years in MS Office and Windows Environment. Familiarity or exposure to RedHat Linux OS.
Minimum 5 years experience in current computer operating and communication systems.
Strong PC knowledge and experience.
Good organizational and strong written and verbal communication skills.
Mandarin and/or Korean fluency (written and verbal) is a plus (however, not a position requirement).
Must be able to work in the USA without sponsorship.
Job Type: Full-time
Pay: $28.84 - $38.46 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Signing bonus - $1000.00